Early this morning my internet connectivity disappeared. I have a cable modem so I checked to see if I had television service. Nope, it was out as well. So... I called the cable company, Suddenlink. They were very expensive to start with when I moved here in September and they increased the price to incredibly expensive in January. It turns out they wanted to charge me another $40 just to find out what's wrong unless I paid them even more per month. I had an even better idea. I discontinued the service. I reactivated my mobile broadband and did what I had to do. Yes, I temporarily am using a slower internet connection but even if I kept the mobile broadband full time it's way, way less expensive. Oh, and yes, I have unlimited service.
I did end up watching the news on TV in HD this evening. My little indoor antenna does pull in a few stations even here. Somehow I don't think cable will be back or that it will be missed.
I will be looking into possibly getting DSL service since it's both faster than my mobile broadband and fairly inexpensive here. Then I might just look into a Netflix subscription which, combined with DSL, would still cost a fraction of what digital cable plus internet cost me. Sorry, Suddenlink, I'm not made of money and your combination of high prices and poor service has cost you a customer.
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2 comments:
Hi Caitlyn- My name is Shannon and I am with Suddenlink. I am very sorry to read this and if there is any way I can be of assistance please let me know. You can contact me via email at shannon-AT-suddenlink-DOT-com. Thanks!
Shannon, thank you for taking the time to respond. I watch so little TV that it really doesn't pay for me to keep cable. Having 300 channels I'm not interested in instead of a smaller number doesn't do anything for me.
In checking other available broadband solutions in the area you just are not competetively proced and nobody else wants to change me $40 if I have an outage. I think you need to sit down with your management and realize that you are pricing yourself out of the market.
So, sorry, I don't think you can be of any assistance at this time.
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